FAQ

All our products are made of 925 sterling silver. Each piece bears the hallmark stamp.

Store your silver jewelry in a dry place and avoid contact with perfumes and chemicals. We recommend using a soft silver polishing cloth for cleaning.

Standard processing time is 3–5 business days. For made-to-order products, processing may take up to 14 business days.

Yes, you have 14 days to return a product from the date of delivery. The product must be in its original, undamaged condition and packaging. See our Terms & Conditions for details.

For international shipping information, please visit the Delivery page or contact us to arrange details and costs.

Yes, all ASILUM products include a warranty. Warranty details are included in the documentation with each order.

We accept online payments (credit/debit cards, bank transfer) and traditional wire transfer. See the Payment Methods page for details.