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Terms & Conditions

[COMPANY NAME]

Tax ID: [TAX ID]

[COMPANY ADDRESS]

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§1 General Provisions

  1. These Terms & Conditions define the rules for using the online store operated at [WEBSITE URL].
  2. The store is owned by [COMPANY NAME], registered at: [COMPANY ADDRESS], Tax ID: [TAX ID].
  3. Contact: [EMAIL].
  4. These Terms & Conditions are an integral part of any sales agreement concluded with the Customer.

§2 Definitions

  1. Store — the online store available at [WEBSITE URL].
  2. Seller — [COMPANY NAME].
  3. Customer — a natural person, legal entity, or organizational unit placing an order in the Store.
  4. Consumer — a Customer who is a natural person making a purchase not directly related to their business or professional activity.
  5. Product — an item available in the Store's offer.
  6. Order — a declaration of the Customer's intent to conclude a sales agreement for a Product.

§3 Placing Orders

  1. Orders can be placed 24 hours a day, 7 days a week through the Store's website.
  2. To place an order, select a Product, add it to the cart, fill in the order form, and complete the payment.
  3. Placing an order constitutes an offer to conclude a sales agreement.
  4. An order confirmation is sent to the email address provided by the Customer.
  5. The sales agreement is concluded upon the Seller's confirmation of the order.

§4 Payments

  1. Prices displayed in the Store are gross prices (including VAT) and are expressed in [FILL IN — e.g. EUR, PLN, GBP].
  2. Available payment methods: [FILL IN — e.g. credit card, bank transfer, PayPal, BLIK].
  3. The order will be processed after the payment has been credited to the Seller's account.

§5 Delivery

  1. Delivery is available within [FILL IN — e.g. the European Union, worldwide].
  2. Order processing time is [FILL IN — e.g. 1–3 business days] from the moment the payment is credited.
  3. Delivery costs are listed on the "Delivery" page and displayed during checkout.
  4. Available delivery methods: [FILL IN — e.g. courier, postal service].

§6 Right of Withdrawal

  1. The Consumer has the right to withdraw from the agreement within 14 days without giving any reason.
  2. The withdrawal period expires 14 days after the day on which the Consumer takes physical possession of the goods.
  3. To exercise the right of withdrawal, the Consumer must inform the Seller by sending a clear statement to: [EMAIL].
  4. The Consumer shall bear the direct cost of returning the goods.
  5. The Seller shall reimburse all payments received from the Consumer no later than 14 days from the date on which the withdrawal statement was received.

§7 Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the goods with the agreement, in accordance with applicable consumer protection laws.
  2. Complaints should be submitted via email to: [EMAIL].
  3. Complaints will be reviewed within 14 days of submission.

§8 Personal Data

  1. The data controller is the Seller.
  2. Personal data is processed for the purpose of fulfilling orders, in accordance with the Privacy Policy available in the Store.
  3. Detailed information on personal data processing is contained in the Privacy Policy.

§9 Final Provisions

  1. The Seller reserves the right to amend these Terms & Conditions. Changes take effect upon publication on the Store's website.
  2. Matters not regulated by these Terms & Conditions shall be governed by applicable law.
  3. Any disputes arising from sales agreements shall be resolved by competent courts.
  4. These Terms & Conditions come into effect on [DATE].